If your mattress was purchased directly from oloam.ca and delivered within the last 300 nights, you may be eligible for a return! Just get in touch with our Customer experience team or email us at email@example.com, and we’ll help coordinate the return for you.
Note: only first orders are eligible for returns and not any mattresses that were replaced.
Our process for returning is simple:
1. Contact Our Customer Experience team
2. Confirm your details
3. Get your mattress picked up
4. Receive your refund
Once you’ve reached out to our team, they will:
- Confirm the status of your 300 Night Trial and verify your shipping information. We may also inquire about the reason for your return and collect the lot number associated with your mattress.
- Reach out to our donation partner in your area to arrange for pickup. This could take up to three weeks to coordinate.
- Process a full refund to the payment method used during the initial purchase as soon as we've confirmed the pickup is complete.
To speed up the process our customer experience team may ask you about your experience. Please have information such as your order number, your experience, address, number and any pictures ready!
When our pick-up partners arrive to remove your Oloam Mattress, be sure to request a pick-up receipt and snap a photo of the mattress being loaded into the vehicle. Send both to the Customer experience team and we'll ask our Billing team to process your refund as soon as possible.
All Oloam’s Mattress purchased directly from oloam.ca are covered by a 20-year Limited Warranty by default.
For the duration of your warranty, if you experience a manufacturer defect covered under our warranty, we will offer a one-time replacement or repair of the original mattress size purchased. This includes all components of the mattress. There is no fee or deductible required. If the warranty claim happens during your 300-night trial period, the trial will be paused during shipment of the replacement mattress and the trial will resume upon delivery of the replacement Oloam Mattress.
This Limited Warranty covers the following during normal wear and use:
Degradation, which causes the mattress to have a visible indentation greater than one (1) inch, and is not associated with an improper foundation.
Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
This Limited Warranty does not cover:
- A normal increase in softness of the foam after long-term use.
- Comfort preference or mattress height preference.
- Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment
- Damage due to use with an inappropriate foundation.
- A product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new.
- Damage to fabric handles as a result of improper handling
Except for the terms provided above, Oloam will not charge the purchasers to repair or replace a purchaser’s mattress if it is deemed defective during the length of this 20-year Limited Warranty. No new warranty will be provided for the replacement product. Any warranty claim only applies within the country of original delivery to the same customer name.
Terms & Conditions
This website is operated by Oloam. Throughout the site, the terms “we”, “us” and “our” refer to Oloam. Oloam offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Oloam, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Oloam and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Our contact information is posted below:
Oloam is happy to offer a 300 Night Trial on all our mattresses. That gives you nearly 1 year from the date of delivery to decide if you love our Oloam product as much as we do!
If, for any reason, you’re not 100% satisfied with Oloam mattress, don’t hesitate to reach out to our customer care team at email@example.com. Our team may ask you a few questions regarding your thoughts and then walk you through the process of returning your mattress, arrange a pick up or arrange a donation of your returned mattress.
How do I know which mattress is right for me?
Oloam is proud to offer five mattresses to select from.
Lark: For those who want our best selling and signature mattress. Medium support.
Petal: For our eco-conscious warriors who would love a signature mattress. Same comfort and medium support but with a green twist.
Sol: For our eco-conscious warriors who would love a little extra support in their mattress. A green mattress with enhanced support and comfort.
Terra: For those who need enhanced support for their bed. Perfect for those who prefer firm mattresses. Made with all natural latex.
Still not sure which mattress is for you? Fill out our quiz!
What is the typical shipping process?
Our shipping process is simple!
1. Order is placed
So you found your perfect mattress match and placed your order! Check your inbox for an email confirmation. From there all orders require 1-3 days to process.
2. Your mattress is processed and packed
We’ve processed your order and it is now being packed with care. Once your order has been packed and processed, you will receive another email with a bit more information on your mattress’ arrival date here. Note this is an estimation, as sometimes for reasons beyond our control, carriers can be delayed. We recommend you keep a close eye on your tracking number for shipping updates.
3. Your order out for delivery
You're closer than ever to the best night’s rest! Once our shipping partner has your mattress on their truck, you will receive another delivery update. The delivery is usually made between 9am-7pm and will leave the package if it is safe to do so. If you are not home and they deem the location unsafe, they will make one more delivery attempt the next business day.
My product arrived defective or damaged. What should I do?
We’re so sorry to hear that your product arrived in less than pristine condition. Our customer care team is to help you resolve your issue! To start your product quality claim email our team at firstname.lastname@example.org . Our team will ask you for:
- Order number
- Your product issue
- Photos to show the damage
What type of bed frame should I use with the Oloam Mattress?
Now that you’ve found your perfect mattress, you naturally may want to find the perfect bed frame to match. At Oloam we recommend using them on a traditional box spring or directly on a slatted base with your preferred frame.
A box spring and a slatted base will provide you with adequate support while ensuring the mattress can breathe. We highly advise you against placing your Oloam mattress directly on the floor.
Will my Oloam mattress keep cool?
Our proprietary Oloam technology allows ALL of our Oloam mattresses to sleep cool! Our combination of breathable materials have natural cooling properties that help regulate your temperature, so you are able to stay cooler and comfortable all night long.
How do I unbox my Oloam Mattress?
Unboxing the best night’s rest has never been easier! Unbox your new mattress in a few easy steps:
1. Open The Box
Be extra careful when opening the box with any sharp objects.
2. Unroll Your Mattress
Pull the plastics flap to unseal the mattress. Unroll and place on your bed frame or foundation.
3. Unwrap Your mattress
Careful again when you use scissors to unwrap remove the plastic wrap. Cut carefully along the plastic edges, making sure not to damage your mattress cover.
4. Watch it grow!
Watch your Oloam mattress gradually expand! After about 48 hours, your Oloam mattress should reach its original size and peak comfort!
5. Have the best night’s rest!
Need we say more?
What makes the Oloam Mattress unique?
Our combination of breathable materials have natural cooling properties that help regulate your temperature, so you are able to stay cooler and comfortable all night long.
No more waking up with back , neck or shoulder pain. Oloam beds feature high loft pocket coils to make sure you get the lumbar support, pressure point relief, and even weight distribution you deserve.
Are you a light sleeper vs your partner who loves to move around in their sleep? Or maybe it’s the opposite? Now all parties can stay asleep longer with Oloam beds that offer zero motion transfer. Go ahead and toss and turn as much as you wish!
What payment methods do we accept?
We accept the following payment options:
- Credit card including Visa, Mastercard, American Express and Discover
- Debit/bank card